Refund policy

Last Updated: May 16, 2026
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and return process. Please read our policy carefully to understand your options.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags and labels attached.

2. How to Initiate a Return

To start a return, please contact our customer support team at or call us at . Please provide your order number and the reason for your return. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.

3. Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the item received is incorrect or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and our team will assist you.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue by offering a replacement or a full refund.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:
Jellyorcat

Address:

Phone:

Email:

Customer Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (Eastern Time), Sat - Sun: Closed