Shipping policy

Last Updated: May 16, 2026
We are dedicated to providing you with a seamless shopping experience and timely delivery of your premium plush toys. Please review our shipping policy to understand our procedures and timelines.

1. Shipping Destinations

We proudly offer shipping to the following countries:
• United States
• Switzerland
• Hong Kong SAR
• Mexico
• Poland

2. Shipping Costs

We are pleased to offer Free Shipping on all orders to our supported shipping destinations.

3. Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days (Monday - Friday). Orders placed on weekends or public holidays will be processed on the next business day.

4. Transit Time

Once your order has been processed and shipped, the estimated transit time is 5-8 business days.

5. Total Delivery Time

The total estimated delivery time, from the moment you place your order to its arrival at your doorstep, is 6-11 business days.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order by visiting our dedicated tracking page: 

7. Currency

All transactions and prices on our store are listed and processed in United States Dollars (USD).

8. Important Shipping Information

• Please ensure your shipping address is accurate and complete to avoid delays.
• We are not responsible for delays caused by customs clearance processes in the destination country.
• Any customs duties or import taxes imposed by the destination country are the responsibility of the customer.

9. Contact Us

If you have any questions regarding your order or our shipping policy, please do not hesitate to contact us:
Jellyorcat

Address:

Phone:

Email:

Customer Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (Eastern Time), Sat - Sun: Closed